Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders received before 2.00pm are dispatched the same day via NZ Couriers. All orders are sent on their overnight service, rural deliveries will take a few days longer.
Log in to your Account Page Click on the Addresses tab on the left hand menu.
As soon as we have completed your order you will receive an email with tracking details. You can also login to Your Account and select your order. Tracking details are displayed with your order.
No. Payment is processed via the PayPal gateway – we do not store are ask for your Credit Card number at anytime.
Yes, as per NZ law – all transactions are subject to NZ GST at 15%
At this stage we only ship to New Zealand.
That all depends on the size of your order. You can be assured we pack all orders to ensure the most efficient courier cost possible.
If you need to swap an item
Returns and Exchanges
You can read our Returns and Exchange policy here – in all instances we comply with New Zealand Consumer Law.
Oops!! We are so sorry of we have made a mistake. Please see our Returns and Exchange policy here
We truly hope that this is never the case – but, if your order has been damaged in transit please follow our Returns and Exchange policy here
Our online return form emails us automatically – so sit back, relax and we will be in touch within 1 working days.
We have several channels you can use to contact us.
You can call us, email us or contact us via social media. See our Contact Us page here.
Let us know immediately via our Contact Us page here.
Yes, please contact us via our Contact Us page here.